Privacy Policy

Last updated: January 23, 2025

Welcome to Vanilla Demon (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Minecraft server store (the “Service”). Please read this policy carefully to understand our views and practices regarding your personal data.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Identification Information: Username, email address, and password.
  • Contact Information: Mailing address, phone number.
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors).

b. Usage Data

  • Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
  • Interaction Data: Actions taken on our Service, such as purchases, item selections, and preferences.

c. Communication Data

  • Support Requests: Any information you provide when contacting our customer support.
  • Marketing Communications: Preferences for receiving newsletters, promotions, and other marketing materials.

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing and Managing the Service: To operate, maintain, and improve our services.
  • Processing Transactions: To handle purchases, payments, and refunds securely.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Communication: To send updates, newsletters, and promotional materials (with your consent).
  • Personalization: To customize your experience based on your preferences and usage.
  • Security and Fraud Prevention: To protect against unauthorized access, fraud, and other malicious activities.
  • Compliance: To comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We may share your information in the following circumstances:

a. With Service Providers

Third-party vendors and service providers who perform services on our behalf (e.g., payment processors, hosting providers, email services) may have access to your information to perform their functions.

b. Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

c. Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

d. With Your Consent

We may share your information with third parties when you have given explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request access to your personal information.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal information.
  • Restriction: Request restriction of processing your data.
  • Portability: Request transfer of your data to another service.
  • Objection: Object to processing your data for certain purposes.

To exercise these rights, please contact us using the contact information provided below. We may require verification of your identity before fulfilling your requests.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such information, we will delete it promptly.

8. International Transfers

Your information may be transferred to and processed in countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through our website.